Yalpana operates on a foundation of fairness — for students, teachers, and the platform alike. Here is what you can expect from us and what we expect from you.
Experts must provide accurate professional information and, when required, supporting documents. Yalpana may approve, reject, suspend, or re-review expert profiles at any time.
Students and experts should cancel early when they cannot attend. Reported no-shows may be reviewed by the admin team before refunds or penalties are applied.
Reviews should reflect genuine session experiences. Yalpana may remove abusive, irrelevant, fraudulent, or privacy-violating reviews to keep feedback trustworthy.
Users should keep communication respectful, avoid sharing sensitive unnecessary information, and report suspicious or harmful behavior to our support team immediately.
Approved teacher profiles may be shown publicly so visitors can evaluate the platform before signing up. Private booking details, invoices, and messages remain inside authenticated dashboards and are never exposed publicly.
Yalpana may review session records, messages, join activity, and related evidence when a booking, refund, no-show, or conduct issue is reported. Our team aims to handle all disputes fairly and promptly.
Browse our help resources or reach out — we are happy to clarify anything.